1am USA Inc. is our parent company. 1am USA Inc. currently operates Pleasure Products USA and 1am Doll USA.

Unless otherwise noted, all items are in-stock and are ready to ship from our St. Louis, MO warehouse. In-stock items typically ship 24-48 hours from cleared payment.

Orders from Pleasure Products USA vary by product, so manufacturing/processing times can vary.

When viewing any of our products, look at the posted manufacturing/processing time to get accurate information about the wait time for that particular product.

All posted manufacturing/processing times are in working days (5 days Per Week, minus holidays).

All transactions will appear as: “1am USA Inc.” (Our Parent Company) on your Credit Card/Bank Statement.

Go to the order page for the item wish to purchase, select any options or accessories (if applicable), and add the item(s) to cart. Once the item(s) are in the cart, review your selection(s), enter your information, and enter your credit card for a safe and secure transaction.

Please contact us if you wish to order using PayPal, Money Order, Personal Check, or Cashiers Check.

Absolutely. Please contact us and include the product you want to order along with all options. Once this information is received we will send over a PayPal Invoice.

At Pleasure Products USA, our customer’s privacy is very important to us.

We will not share nor sell your information to anyone.

Free shipping is included on all orders over $35.00 being shipped to within the lower 48 in the United States. Orders below $35.00 will be subject to a $5.00 handling charge.

If you are in Hawaii or Alaska, please contact us with the item(s) you want to purchase and we will provide a shipping quotation.

At this time, Pleasure Products USA only ships in the United States. We can evaluate drop-shipping items direct for International customers, so please contact us with the item(s) you want to purchase and we will provide International pricing.

Sorry, but we do not offer any type of financing or payment plans. We suggest contacting your credit card company, as most major credit cards offer special financing offers for up to 1-year at 0%.

Yes, your item will be shipped in a plain brown box/padded envelope. There are no markings that indicate the contents inside.

Once the ordering process begins and your order ships, it cannot be cancelled. However, if the iteam has not shipped, we can cancel your order less a 15% cancellation fee.

Once payment is received we start the ordering process immediately. Stock items have a very short processing period and custom items have a manufacturing period. Your item will then be carefully packaged and shipped. Shipping within the United States takes 7 to 14 days, tracking abilities will be provided.

Note: Orders from Pleasure Products USA vary by product, so manufacturing/processing times can vary. When viewing any of our products, look at the posted manufacturing/processing time to get accurate information about the wait time for that particular product.

All posted manufacturing/processing times are in working days (5 days Per Week, minus holidays).

No, all materials are non-toxic as well as non-hazardous.

TPE is Thermo-Plastic Elastomer. You can read more about this material HERE. TPE is a well-known love doll material. It is known for being softer and more durable and Silicone. TPE is also used for several popular sex products, such as the Fleshlight®.

TPR is Thermo-Plastic Rubber. You can read more about this material HERE. TPR is a well know sex toy material and is often referred to as Fanta-Flesh. TPR is also known for being soft and durable like TPE.

Both TPE and TPR are soft, durable, and feel very realistic.

The Pleasure Products USA Certified Product Guarantee assures that if there is a mistake on your order or a significant defect with your item out of the box, we will compensate, assist you in repair, or completely replace your item at no cost to you. “If it’s not right, we’ll make it right!” is our Certified Product Guarantee to you!

Sorry, due to the nature of the products sold by Pleasure Products USA, returns or refunds cannot be accepted and all sales are final.

Smaller items under 10lbs. are typically shipped USPS, so these items can be sent to a PO Box. Items over 10lbs are typically shipped via FedEx and they will not deliver to a PO Box. FedEx does offer special delivery options such as, “hold package for pickup”. Requesting “hold package for pickup”, FedEx will hold your package at a nearby store or shipping hub for order to be retrieved.

Yes we accept Cashier’s Check or Money Order payments. Please contact us for more details on how we process this type of payment.

We can split your order total into separate invoices to meet the Bank’s/Credit Card’s daily spending limit. Please contact us for details on how we can process this type of payment.

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